Refund policy

Live Plant Refunds
Live plant goods are never eligible for return or exchange, but may be eligible for a refund under the following circumstances.
Allowable Reasons for Refunds on Live Plant Goods Upon Arrival
The following condition(s) must be present upon the arrival of your order. Photo documentation is required within 24 hours of the confirmed shipment.
  • Incorrect Item
    Did you receive a pot holder instead of a pothos? Let’s get that fixed!
  • Irreparable Damage
    Please note that slight wear to foliage and flowers is normal. If carrier damage to your order is present, be sure to include a photo(s) of the box/packaging along with images of your plant(s).
  • Pest Infestation or Disease
    We want your plants to be healthy! Inspect your plant for any signs of damage or pests. If you think your plant has a problem, document with a photo within the first 24 hours. After that time, it is the customer's responsibility to care for any future potential issues.
  • Dead on Arrival
    Your plant order should be opened immediately upon receipt. Ship My Plants is not responsible for package neglect after the shipment has been confirmed. Be sure to check the soil of your plant. Depending on the variety you may just need to give it a little drink to perk back up after its journey.
Hardgood Refunds
A hardgood is any non-living product sold on our site. Due to the seasonal nature of our products, return and refund requests must be made within 7 days of delivery.
Allowable Reasons for Refunds on Hardgoods Upon Arrival
The following condition(s) must be present upon the arrival of your order. Photo documentation is required within 24 hours of the confirmed shipment.
  • Incorrect Item
    Did you receive a panty hose instead of a garden hose? Let’s get that fixed!
  • Carrier Damage
     If carrier damage to your order is present, be sure to include a photo(s) of the box/packaging along with images of your product(s).

All Exchanges Are Subject to Review


How to Submit a Refund Request
  1. Contact the Ship My Plants immediately with any issues by emailing us at hello@shipmyplants.com
    1. Plants: within 24 Hours
    2. Hardgoods: within 7 Days
  2. You must provide the following information to file a refund claim:
    1. Name & Phone Number
    2. Order Number
    3. Explanation of Issue
    4. Photo Proof of the product/plant(s) in question
  3. Ship My Plants will review your claim within 48 business hours of submission.
  4. If the claim is not submitted within the listed timeframe, it is no longer eligible for returns/refunds.
Reasons for Refund Refusals
Ship My Plants wants each of our customers to love their orders! However, the following reasons for return will not be accepted:
  1. Change of Heart
    Due to the tender nature of live goods - we do not accept return or exchange requests if you no longer want the plant which was sent.
    Hardgoods will be reviewed on a case-by-case basis.
  2. Open Products
    All hardgoods eligible for return or exchange must be in original packaging and in resalable condition.
  3. Chemicals
    All fertilizers or other chemicals are final sale.